Contact us
Our friendly team would love to hear from you.
Contact us
Our friendly team would love to hear from you.
Next-generation customer service automation
Respond to customer inquiries
10× faster.
Operate 3× more cost-effectively
than traditional solutions.
Achieve 93% customer satisfaction
within just 4 weeks.
Reservation changes, delays, and complaints require immediate action.
Significant delays during peak periods – customers wait for hours.
Instant responses 24/7 – little tolerance for outdated chatbots or slow service.
They account for 70% of consultants’ workload, driving up operational costs.
More employees mean higher costs, long training cycles, and inconsistent quality.
They can’t manage complex cases, leading to customer dissatisfaction.
High operational costs and limited scalability during peak times.
Instead of simplifying work, they introduce additional delays.
Organizations need a solution that can think, learn, and respond in real time.
01
Learns from actual customer requests such as date changes, cancellations, and complaints.
02
Creates procedures that accurately follow your operational workflows.
03
Connects with your systems without interrupting ongoing operations.
04
Completes entire workflows — from inquiry to confirmation — without human involvement.
We generate and test your operational procedures.
Full automation launch.
We analyze 30–90 days of historical tickets.
Shadow-mode testing with your team.
We analyze 30–90 days of historical tickets.
We generate and test your operational procedures.
Shadow-mode testing with your team.
Full automation launch.
Client: Leading logistics operator in Australia
Return on investment in 3 months.
Tangible business benefits from day one.
The system improves continuously with every customer interaction.
One system for all communication channels — eliminating no-reply experiences.
voice calls and IVR with speech recognition
automated mailbox management
web and mobile applications
text and multimedia messaging
inquiries from social platforms
full integration with customer portals and apps
Technology that understands emotions and consistently follows approved procedures.
01
Identifies customer sentiment such as frustration, concern, or satisfaction.
02
Adjusts tone and pace based on the customer’s emotional state.
03
Always operates within approved SOPs — no unapproved actions.
04
Zero Trust architecture with complete activity logging.
Enterprise-grade safety and reliability.
Builds procedures using historical customer requests and company data.
Develops automated SOPs aligned with your operational standards.
Connects with existing systems — CRM, ERP, ticketing, and others.
Carries out full workflows, not just chat conversations.
AI you can trust in the enterprise environment
AI strictly follows your validated procedures.
Access is limited to permissions you approve — identical to human agents.
Reliable sandbox environment with complete auditing.
Your technology partner in process automation
in AI and automation. Projects for Fortune 100 companies and industry leaders.
Utilising NLP, RAG and the best language models (LLMs) available.
A proven team of experts, including contributors of the Bielik large language model.
Continuous evolution of technology for your competitive advantage.
With existing systems without interruptions. Plug-and-play for your infrastructure.
Compatibility with hundreds of business tools.
Implementation and post-launch support. A dedicated team throughout the entire duration of the cooperation.
Training and process optimisation.
From initial contact to full automation
Understanding processes and identifying automation opportunities.
Tailoring the platform to your needs — procedures and integrations.
4-week setup with shadow-mode testing.
Ongoing improvements and expansion into new areas.
Discover how an AI Helpdesk Agent can revolutionize your customer service. Schedule a free consultation with our experts. We’ll show you how to save time and money.
